Error: "% Device is not entitled to download Categorization Database."

book

Article ID: 170650

calendar_today

Updated On:

Products

Advanced Secure Gateway Software - ASG ProxySG Software - SGOS

Issue/Introduction

ProxySG Intelligence Service Status Section.

Under Configuration > Content Filtering > Blue Coat > Data Source;Intelligence Services
You may occur an error under the License and Download Status, "% Device is not entitled to download Categorization Database."

 

Verify that SGOS version is 6.6.3.x or above. Symantec Intelligence Services is introduced in SGOS version 6.6.3.x.

"% Device is not entitled to download Categorization Database."

Environment

Web Isolation

Resolution

Steps to check

  1. Verify if intelligence service bundle is activated and displaying under Maintenance > Licensing > "Intelligence Service Bundles"
  2. If "Intelligence Service Bundles" section is blank, verify that the ProxySG appliance has a valid Symantec Intelligence Services license in Network Protection Licensing Portal
    • URL: https://services.bluecoat.com/eservice_enu/licensing
  3. Also, check if the customer has BCIS serial number. If known, check on SFDC that under M:M Assets (Child Serial Number) has the serial number of the proxy which is trying to download the database.
  4. If above two license are showing correct information contact licensing team to check the linking status of the licenses.