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SIM failing to install a MSI with Error 1606: Could Not Access Network Location


Article ID: 170634


Updated On:


IT Management Suite


While upgrading from ITMS 7.5 SP1 HF5 to 7.6 via Symantec Installation Manager (SIM), one of the MSIs fails to install. Looking at the MSI log the following error was noticed:

Error 1606: Could Not Access Network Location  

Error 1606: Could Not Access Network Location  


ITMS 7.6


This issue may occur if there is an incorrect setting in one of the following registry subkeys:

  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders


In order to fix this issue, please refer to "Error 1606" error message when you try to install or remove a Microsoft program:

In this particular example, the issue was that the "Favorites" reference was missing. Under HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\, we had to add "%USERPROFILE%\Favorites" into the "Favorites" regkey.