Unified Agent sent a "Deny, switching client to Deny Mode" to logs

Article Id: 170628
Status: Published
Updated On: 13-02-2018 05:40
Legacy Id: TECH248382
Products:
Web Security Service - WSS
Issue/Introduction:

Unified Agent service sent a DENY, switching client to DENY Mode to Logs.


 

Cause:


By default, the Symantec Web Security Service allows remote clients unabated web access if the service becomes unavailable. For maximum security, set the fail behavior to block access until IT or Symantec restores the service.

 

Environment:

Unified Agent 4.8.x
Unified Agent 4.9.x

Resolution:

Log into Portal.Threatpulse.com 
  1. In Service Mode, select Mobility > Unified Agent.
  2. Unified Agent Settings> Select the Fail Behavior drop-down list
    • The default setting is Allow All Traffic. If you have changed this default to "Block All Traffic, then your failover mode will be set to Fail-Close.
You may revert back to Fail-Open by selecting Allow All Traffic.  
 



Note: This page does not contain an Apply button. Selecting the option sets the configuration immediately, as indicated by the displayed message.