Procedure to perform a software upgrade on the PolicyCenter S-Series

Products

• PolicyCenter S-Series

Issue/Introduction

Steps to perform a software upgrade on the PolicyCenter S-Series.

 

Resolution

Follow the steps below to upgrade your PolicyCenter S-Series:

1. Open a browser and go to https://mysymantec.com
2. Click on the Network Protection (Blue Coat) Downloads on the page.
3. Login using your Symantec credentials.
4. Under the Browse My Software and Documentation section of the page, select PolicyCenter S-Series under the My Products section and your PolicyCenter S-Series products will appear on the right side of the page under the Product Lines section of the page.
   Note: If you do not see your product under My Products or under Product Lines, please contact the Customer Care team to have the necessary permissions granted.
5. Select the desired software image version that you would like to download.
6. Agree to the Software Terms and Conditions for the desired software image version.
7. Download the software image version and save it to a workstation that can access your PolicyCenter S-Series.
   Note: Image files have a .bcsi (Blue Coat software image) file extension.
8. Open a browser and login to your PolicyCenter S-Series.
9. Click on the "File Browser" link located at the bottom of the PolicyCenter S-Series Web User Interface (WUI).
10. Click on the 9.258/ directory, then click on the image/ directory.
11. Upload the PolicyCenter S-Series software image file you downloaded in step 7 to the 9.258/image/ directory.
12. Click on the "CLI Commands" link located at the bottom of the PolicyCenter S-Series WUI to access the CLI Commands Utility.  See the following link for details on using the CLI Commands Utility:
    https://origin-symwisedownload.symantec.com/resources/webguides/packetguide/pc1.1/Content/Topics/info/access-cli-utility.htm
13. Enter and run the following command to change to the 9.258/ directory:
    cd 9.258/
14. Enter and run the following command to change to the image directory:
    cd image
15. Enter and run the following command to add the software image version to your PolicyCenter S-Series:
    pc setup images add file://<filename>
    Note: <filename> is the name of the software image version uploaded in step 11.
16. Enter and run the following command to reboot the PolicyCenter S-Series and complete the installation of the new software image:
    reset 

​The PolicyCenter should boot up with the new desired software image version.