Agents not registering with Management Platform Server

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Article ID: 170615

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Updated On:

Products

Management Platform (Formerly known as Notification Server)

Issue/Introduction

New Clients are not getting registered with Symantec Management Platform (SMP) Server. Error-1:
Unable to process CreateResource request: Failure in save for Resource item. [Database context invalidated by inner exception]
Failure in save for Resource item. [Database context invalidated by inner exception]

Error-2:
Item save to DB failed: <GUID>, (fromClone=False, user=<DOMAIN\Application Identity Account>)
Failure in save for Resource item. [Database context invalidated by inner exception]

SMPERROR(1105), Level 17, State 2, Line 25, Message: Could not allocate space for object 'dbo.ResourceTargetContainerChanges'.'IX_ResourceTargetContainerChanges_ResourceGuid' in database 'Symantec_CMDB' because the 'PRIMARY' filegroup is full. Create disk space by deleting unneeded files, dropping objects in the filegroup, adding additional files to the filegroup, or setting autogrowth on for existing files in the filegroup.
Uncommittable transaction is detected at the end of the batch. The transaction is rolled back.

Cause

Out of disk space in the SQL Database application drive.

Environment

Management Platform version 7.x.x and 8.x.x.

Resolution

  • Check to make sure the drive with the SQL Database application has not run out of diskspace.
  • An SMP supported version of the SQL Database is being used, refer HOWTO9965.
  • A maintaince plan is in place:
    • For creating a maintenance plan to optimize database performance in SQL Server 2005 or later refer HOWTO8589 and in SQL Server 2012 or later refer HOWTO124446