Procedure to release and refresh any hung console sessions on S-Series PacketShapers

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Article ID: 170607

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Updated On:

Products

PacketShaper S-Series

Issue/Introduction

S-series PacketShaper is in "Hang State" and there is no Management Access to the unit, not even via Console.

Resolution

If S-series PacketShaper is in "Hang State" , with no management access, then connect Serial cable directly to the unit and from console you should be able to  'Ctrl+\' , which  should release and refresh any hung console sessions.  

Note:  Rebooting the S-series will get back the Management access, but if you want to generate "Core Files" for the Engineering team to investigate the cause, then the core- dump data will be overwritten with the reboot.