Frequently asked questions about Symantec's Email Security.cloud submission service.
Do administrators receive feedback on messages submitted as spam?
Users or administrators would not receive any feedback on messages submitted as spam, due to the volume of submissions received. The Security Response cannot offer any guarantee that the service will create new filters for every single spam submission. However, administrators should receive feedback on emails processed as malicious.
What happens to missed malware submissions after being received by Symantec??
The Security Response Center processes the received message using the automation system to check if Symantec is aware of the malicious file. If it is a new threat, a member of the Security Response team will analyze the sample and will provide feedback on emails processed as malicious.
Do administrator receive feedback on messages submitted as malicious?
Yes, administrators will receive a tracking number through email within 30 minutes of submitting the sample and results typically within 12 to 18 hours. If you need to escalate this submission, contact support and provide the submission tracking number.
Symantec monitors submissions and implements detection if we determine that the message is malicious.
Once Symantec has handled your submission, you will receive details on whether detection was added or not. If it has not been added, this can be due to the sample not being malicious, or the sample was improperly submitted.