Error code 19, Enrollment with server failed when installing the Cloud Workload Protection (CWP) agent

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Article ID: 170603

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Updated On:

Products

Cloud Workload Protection

Issue/Introduction

You have installed the CWP Agent and are getting error code 19, enrollment with the server failed.

Error code 19, enrollment with the server failed

Cause


 

Environment

CWP

Resolution

CWP firewall requirements: https://help.symantec.com/cs/SCWP/SCWP/v121465361_v111037498/Firewall-requirements?locale=EN_US

Ensure the machine is able to reach the following URL's
·        https://scwp.securitycloud.symantec.com:443
Symantec security cloud portal endpoint for the agents to communicate with the Symantec cloud server.
·        https://spoc-pool-gtm.norton.com:443
Symantec cloud API gateway for the agents to upload its events to the Symantec cloud server.
·        https://usea1.r3.securitycloud.symantec.com:443
Symantec single point of contact (SPOC) server endpoint used by the agents to receive notifications from the Symantec cloud server.
·        http://liveupdate.symantecliveupdate.com
Symantec LiveUpdate server endpoint for the Symantec agent to get the latest malware protection engine components and definitions to keep the protection on the agents up-to-date.