Error code 19, Enrollment with server failed when installing the Cloud Workload Protection (CWP) agent

Article Id: 170603

Status: Published

Updated On: 30-05-2019 12:10

Legacy Id: TECH248347

Products:

Cloud Workload Protection

Issue/Introduction:

You have installed the CWP Agent and are getting error code 19, enrollment with the server failed.

Error code 19, enrollment with the server failed

Cause:

Resolution:

CWP firewall requirements: https://help.symantec.com/cs/SCWP/SCWP/v121465361_v111037498/Firewall-requirements?locale=EN_US

Ensure the machine is able to reach the following URL's
·        https://scwp.securitycloud.symantec.com:443
Symantec security cloud portal endpoint for the agents to communicate with the Symantec cloud server.
·        https://spoc-pool-gtm.norton.com:443
Symantec cloud API gateway for the agents to upload its events to the Symantec cloud server.
·        https://usea1.r3.securitycloud.symantec.com:443
Symantec single point of contact (SPOC) server endpoint used by the agents to receive notifications from the Symantec cloud server.
·        http://liveupdate.symantecliveupdate.com
Symantec LiveUpdate server endpoint for the Symantec agent to get the latest malware protection engine components and definitions to keep the protection on the agents up-to-date.