ITMS 8.1 RU3 - Import Patch Data for Red Hat fails.
Article ID: 170598
Updated On:
Products
Issue/Introduction
Import Patch Data for Red Hat fails at channel registration with RHN.
Error:
System.InvalidOperationException: REST request failed. Response: StatusCode: 403, ReasonPhrase: 'Forbidden', Version: 1.1, Content: System.Net.Http.StreamContent, Headers:
{
x-candlepin-request-uuid: f6395e13-4a5e-4c22-ad6f-dc93c8fdb78d
X-Version: 2.0.43-1
X-Version: 2.0.43-1
Transfer-Encoding: chunked
Date: Mon, 18 Dec 2017 20:22:24 GMT
Server: Apache-Coyote/1.1
Content-Type: application/json
}
at Altiris.PatchManagementCore.Utilities.Rest.RestClient`1.RequestNoRetry[T,TR](RequestType type, String requestUri, TR& reqResult, T reqSendData, HttpResponseHeaders& responseHeaders)
at Altiris.PatchManagementCore.Utilities.Rest.RestClient`1.Request[T,TR](RequestType type, String requestUri, TR& reqResult, T reqSendData, HttpResponseHeaders& responseHeaders, Int32 numRetries, Int32 retryTimeout)
at Altiris.PatchManagementLinux.Redhat.Rhsm.RhsmServer.GetSubscriptionList(String ownerId)
at Altiris.PatchManagementLinux.Redhat.RhnSoftwareRepository.RegisterRhnSystems(Dictionary`2 supportedOs, Dictionary`2& enitlement)
at Altiris.PatchManagementLinux.Redhat.RhnSoftwareRepository.ImportChannels()
Please check that valid RHN userName/password are specified.
Error:
Failed to repair certificates, please check that valid RHN userName/password are specified.
REST request failed. Response: StatusCode: 401, ReasonPhrase:
'Unauthorized',
Version: 1.1, Content: System.Net.Http.StreamContent, Headers:
{
X-Version: 0.9.51.24-1
Transfer-Encoding: chunked
Date: Tue, 10 Oct 2017 10:50:57 GMT
Server: Apache-Coyote/1.1
WWW-Authenticate: Basic Realm=candlepin
Content-Type: application/json
}
[System.InvalidOperationException @ Altiris.PatchManagementCore]
at Altiris.PatchManagementCore.Utilities.Rest.RestClient`1.RequestNoRetry[T,TR
](RequestType
type, String requestUri, TR& reqResult, T reqSendData,
HttpResponseHeaders& responseHeaders)
at Altiris.PatchManagementCore.Utilities.Rest.RestClient`1.Request[T,TR]
(RequestType type,
String requestUri, TR& reqResult, T reqSendData,
HttpResponseHeaders& responseHeaders, Int32 numRetries, Int32 retryTimeout)
at Altiris.PatchManagementLinux.Redhat.Rhsm.RhsmServer.GetOwnerList()
at Altiris.PatchManagementLinux.Redhat.RhnSoftwareRepository.ProcessRhnEntitle
ments(Dictionary`2supportedOs, Dictionary`2 resultEnitlement,
OperationProgressIterator progress, RedHatVendorPolicy policy, Boolean&
result, Int32& inNeedSavePolicy)
atAltiris.PatchManagementLinux.Redhat.RhnSoftwareRepository.RegisterRhnSystem
s(Dictionary`2supportedOs, Dictionary`2& entitlement)
at Altiris.PatchManagementLinux.Redhat.RhnSoftwareRepository.RepairCertificate
s(List`1 channelGuids, Boolean& changed, Boolean force)
Exception logged from:
at Altiris.PatchManagementCore.Utilities.TaskHelper.HandleTaskException<T>
(String,Exception, T, Int32)
at Altiris.PatchManagementLinux.Redhat.RhnSoftwareRepository.RepairCertificate
s(System.Collections.Generic.List<System.Guid>,
Boolean&, Boolean)
at Altiris.PatchManagementLinux.Redhat.RhnSoftwareRepository.OnPreImportPackages()
at Altiris.PatchManagementLinux.SoftwareRepository.ImportPackages()
at Altiris.PatchManagementCore.Utilities.TaskHelper.Try<T>
(System.Func<T>,
System.Action<T,Exception>)
at Altiris.PatchManagementLinux.SoftwareRepository.Import()
at Altiris.PatchManagementLinux.Redhat.Tasks.RedHatErrataImport.OnExecuteInter
nal(Altiris.TaskManagement.ServerTasks.IServerTaskExecutionInstance)
at Altiris.PatchManagementLinux.Tasks.BaseImportTask.OnExecute(Altiris.TaskMan
agement.ServerTasks.IServerTaskExecutionInstance)
at Altiris.PatchManagementLinux.Redhat.Tasks.RedHatErrataImport.OnExecute(Alti
ris.TaskManagement.ServerTasks.IServerTaskExecutionInstance)
at Altiris.TaskManagement.ServerTasks.BaseServerTask.OnExecute(Altiris.TaskManagement.Common.Execution.Engine.ITaskExecutionEngine,
Altiris.TaskManagement.ServerTasks.IServerTaskExecutionInstance,
Altiris.TaskManagement.Common.Execution.Engine.TaskInstanceRequest)
at Altiris.TaskManagement.ServerTasks.BaseServerTask.Execute(Altiris.TaskManagement.Common.Execution.Engine.ITaskExecutionEngine,
Altiris.TaskManagement.Common.Data.IBaseTaskExecutionInstance,
Altiris.TaskManagement.Common.Execution.Engine.TaskInstanceRequest)
at Altiris.TaskManagement.Common.Execution.Engine.TaskEngineExecutionThread.ExecuteTaskHandler()
at Altiris.TaskManagement.ServerTasks.ServerTaskExecutionThread.ExecuteTaskHandler()
at Altiris.TaskManagement.Common.Execution.Engine.TaskEngineExecutionThread.OnExecute(Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext,
System.Threading.ContextCallback, Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext,
System.Threading.ContextCallback, Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext,
System.Threading.ContextCallback, Object)
at System.Threading.ThreadHelper.ThreadStart(Object)
User [DOMAIN\AppID], AppDomain [AtrsHost.exe]
","Altiris.PatchManagementCore.Utilities.TaskHelper.HandleTaskException",
"Altiris.PatchManagementCore.dll","385","Warnings"
Cause
Application Program Interface (API) changes implemented by Red Hat.
Environment
ITMS 8.1 RU4. Applicable also for 8.0.
Resolution
The user used for the Red Hat import must be "Organization Administrator" in new Red Hat API and has been resolved in ITMS 8.1 RU4.
Implement the attached PointFix as it would correlate to the following releases:
- PM 7.6 HF7: Download and install the attached drop-in PointFix 7.6_HF7_v6_4130581.zip
- PM 8.0 HF6: Download and install the attached drop-in PointFix 8.0_HF6_v5_4130582.zip
See INFO4767 for other known issues resolved by this PointFix.
NOTE: The RHN user that is being used for the Red Hat Import must accept the EULA to start the import. Otherwise the Red Hat import will fail.
Reference: https://access.redhat.com/solutions/2387831
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