Client loses network functions, including access to shared drives, after installing Encryption Desktop.

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Article ID: 170583

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Updated On:

Products

Symantec Products

Issue/Introduction

Installing Symantec Encryption Desktop (SED) causes the loss of network functionality including but not limited to shared drive access and the ability to remote to other machines, and machines to remote to this desktop.

Cause

An issue was discovered with the install process of the SED desktop that erroneously removes all Network Providers and places PGPpwflt in its place, rather than appending PGPpwflt to the end of the existing values. The registry values in question are:

HKLM\System\CurrentControlSet\Control\NetworkProvider\HwOrder\ProviderOrder
HKLM\System\CurrentControlSet\Control\NetworkProvider\Order\ProviderOrder

These original values vary from one machine to the next.

Environment

Windows 7

SED 10.3.2, 10.4, 10.4.1

Resolution

The issue with the installer has been identified and fixed, and will be included in the next release of the product.

The workaround for this problem is to place the original value of the registry keys back into the registry, and append PGPpwflt to the end. Do the following:

Browse out to:

HKLM\System\CurrentControlSet\Control\NetworkProvider\HwOrder\ProviderOrder
HKLM\System\CurrentControlSet\Control\NetworkProvider\Order\ProviderOrder

Place the original value into both of the above keys. The below is an example of the value from a test machine, but may not be exactly what you need. It is suggested to check the value of another similar machine and copy the value from there to the affected machine, appending 'PGPpwflt' to it as in the example below.

SnacNp,RDPNP,LanmanWorkstation,webclient,PGPpwflt