ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

The version of Endpoint Protection Manager that you are trying to run is not the same as the version you are trying to connect to.


Article ID: 170573


Updated On:


Endpoint Protection


After successfully upgrading to Symantec Endpoint Protection 14 RU1 you receive an error message when attempting to start the Management Console.


Within the install logs - SEPM_INST.LOG there will be at least an entry

MsiSystemRebootPending = 1


many entries of "Must reboot to complete operation."
The errors say that javaw.exe is holding on to the .jar files and refusing to release them


Restart the Symantec Endpoint Protection Manager Server (SEPM) after successful installation even when there is no prompt to.