Citrix roaming profiles cannot be deleted with Endpoint Protection 14 MP2 installed

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Article ID: 170568

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Updated On:

Products

Endpoint Protection

Issue/Introduction

Citrix roaming profiles cannot be deleted due to roaming Windows Error Reporting folders locked by Symantec Endpoint Protection (SEP) 14 MP2.

Cause

SEP was improperly leaving Windows Error Reporting handles open. This locked the folder which prevented the profile deletion.

Resolution

This issue is fixed in Symantec Endpoint Protection manager 14.0.1.0 (RU1)  For information on how to obtain the latest build of Symantec Endpoint Protection, see Download the latest version of Symantec Endpoint Protection