Bug Check 19 in Sysplant.sys during initial system load with Endpoint Protection 14 installed

Article Id: 170567

Status: Published

Updated On: 29-11-2017 08:34

Legacy Id: TECH248290

Products:

Endpoint Protection

Issue/Introduction:

A crash (Bug Check 19) occurs in Sysplant.sys during Windows startup after Symantec Endpoint Protection (SEP) 14 is installed.

Cause:

SEP is calling a routine with a NULL value improperly.

Resolution:

This issue is resolved in Endpoint Protection 14 RU1. Upgrade to resolve this issue.