Windows 10 does not start with both the Endpoint Protection 14 client and a language pack installed

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Article ID: 170564

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Updated On:

Products

Endpoint Protection

Issue/Introduction

After installing a language pack on a Windows 10 client computer with Endpoint Protection 14 installed, Windows 10 does not start.

Cause

There is a compatibility issue between Windows' Usermode Font Driver Host (fontdrvhost.exe) and the Endpoint Protection Application and Device Control driver (sysfer.dll).

Resolution

This issue is resolved in Endpoint Protection 14 RU1. Upgrade to resolve this issue.