Windows 10 does not start with both the Endpoint Protection 14 client and a language pack installed

Article Id: 170564

Status: Published

Updated On: 29-11-2017 08:37

Legacy Id: TECH248287

Products:

Endpoint Protection

Issue/Introduction:

After installing a language pack on a Windows 10 client computer with Endpoint Protection 14 installed, Windows 10 does not start.

Cause:

There is a compatibility issue between Windows' Usermode Font Driver Host (fontdrvhost.exe) and the Endpoint Protection Application and Device Control driver (sysfer.dll).

Resolution:

This issue is resolved in Endpoint Protection 14 RU1. Upgrade to resolve this issue.