"Error: Cannot read that path. Please confirm that it exists and check file permissions" while doing remote SMB share indexing on a Linux based enforce server.

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Article ID: 170527

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Updated On:

Products

Symantec Products

Issue/Introduction

Getting Error "Error: Cannot read that path. Please confirm that it exists and check file permissions" while doing remote SMB share indexing on a Linux based enforce server.

In the localhost log we'll see below error,

Thread: 51 INFO [com.vontu.directorycrawler.MountPointTracker] Initializing linux MountpointTracker, mountpointdir = filesystemcrawler.mount.drive.letter.linux = /mnt/vontu
Thread: 51 WARNING [com.vontu.profiles.manager.document.DocumentSourceIndexCreator] Nothing to index. Document source "test IDM" found no files to index.
Thread: 51 INFO [com.vontu.profiles.manager.document.DocumentSourceIndexCreator] (IDM_INDEXER.2) Finished indexing IDM Profile [1:2]-[test IDM]. [0] documents were indexed

Cause

DLP application couldn't successfully mount the SMB share to access and index the files from there.

 

Environment

Linux based enforce.

Experienced the issue on 6.6 & 7.3 RHEL based enforce installation.

Resolution

- Open Indexer.properties on the enforce server. From location, Ex: /opt/SymantecDLP/Protect/config

- navigate to this parameter, idmindexer.use.jcifs

- set that parameter value to "true"

- restart the VontuManager services on the enforce.