Error: Cannot read that path. Please confirm that it exists and check file permissions

Products

• Data Loss Prevention
• Data Loss Prevention Enforce
• Data Loss Prevention Enterprise Suite
• Data Loss Prevention Endpoint Suite
• Data Loss Prevention Discover Suite
• Data Loss Prevention Core Package
• Data Loss Prevention Plus Suite

Issue/Introduction

IDM indexing failed in the Enforce console with the following message "Error: Cannot read that path. Please confirm that it exists and check file permissions" while doing remote SMB share indexing on a Linux based enforce server.

In the localhost log we'll see below error,

Thread: 51 INFO [com.vontu.directorycrawler.MountPointTracker] Initializing linux MountpointTracker, mountpointdir = filesystemcrawler.mount.drive.letter.linux = /mnt/vontu
Thread: 51 WARNING [com.vontu.profiles.manager.document.DocumentSourceIndexCreator] Nothing to index. Document source "test IDM" found no files to index.
Thread: 51 INFO [com.vontu.profiles.manager.document.DocumentSourceIndexCreator] (IDM_INDEXER.2) Finished indexing IDM Profile [1:2]-[test IDM]. [0] documents were indexed

Cause

DLP application couldn't successfully mount the SMB share to access and index the files.

 

Environment

Linux based enforce.

Experienced the issue on 6.6 & 7.3 RHEL based enforce installation.

Resolution

1. Open Indexer.properties on the enforce server which can be found in the (default) directory /opt/SymantecDLP/Protect/config

2. navigate to this parameter, idmindexer.use.jcifs

3. Remove the hash comment and space from the beginning of the line:

# idmindexer.use.jcifs = true

so it is set like this: 

idmindexer.use.jcifs = true

4. Restart the SymantecDLPManagerService service on the Enforce server. 

Additional Information

Article ID: 160469 - Stopping and starting services for DLP on Linux