Error: Cannot read that path. Please confirm that it exists and check file permissions

Products

• Data Loss Prevention
• Data Loss Prevention Enforce
• Data Loss Prevention Enterprise Suite
• Data Loss Prevention Endpoint Suite
• Data Loss Prevention Discover Suite
• Data Loss Prevention Core Package
• Data Loss Prevention Plus Suite

Issue/Introduction

IDM indexing failed in the Enforce console with the following message "Error: Cannot read that path. Please confirm that it exists and check file permissions" while doing remote SMB share indexing on a Linux based enforce server.

In the localhost log we'll see below error,

Thread: 51 INFO [com.vontu.directorycrawler.MountPointTracker] Initializing linux MountpointTracker, mountpointdir = filesystemcrawler.mount.drive.letter.linux = /mnt/vontu
Thread: 51 WARNING [com.vontu.profiles.manager.document.DocumentSourceIndexCreator] Nothing to index. Document source "test IDM" found no files to index.
Thread: 51 INFO [com.vontu.profiles.manager.document.DocumentSourceIndexCreator] (IDM_INDEXER.2) Finished indexing IDM Profile [1:2]-[test IDM]. [0] documents were indexed

Environment

Linux based enforce.

Experienced the issue on 6.6 & 7.3 RHEL based enforce installation.

Cause

DLP application couldn't successfully mount the SMB share to access and index the files.

 

Resolution

1. Open Indexer.properties on the enforce server which can be found in the (default) directory /opt/SymantecDLP/Protect/config

2. navigate to this parameter, idmindexer.use.jcifs

3. Remove the hash comment and space from the beginning of the line:

# idmindexer.use.jcifs = true

so it is set like this: 

idmindexer.use.jcifs = true

4. Restart the SymantecDLPManagerService service on the Enforce server. 

Additional Information

Article ID: 160469 - Stopping and starting services for DLP on Linux