Getting Error "Error: Cannot read that path. Please confirm that it exists and check file permissions" while doing remote SMB share indexing on a Linux based enforce server.
In the localhost log we'll see below error,
Thread: 51 INFO [com.vontu.directorycrawler.MountPointTracker] Initializing linux MountpointTracker, mountpointdir = filesystemcrawler.mount.drive.letter.linux = /mnt/vontu
Thread: 51 WARNING [com.vontu.profiles.manager.document.DocumentSourceIndexCreator] Nothing to index. Document source "test IDM" found no files to index.
Thread: 51 INFO [com.vontu.profiles.manager.document.DocumentSourceIndexCreator] (IDM_INDEXER.2) Finished indexing IDM Profile [1:2]-[test IDM].  documents were indexed
DLP application couldn't successfully mount the SMB share to access and index the files from there.
Linux based enforce.
Experienced the issue on 6.6 & 7.3 RHEL based enforce installation.
- Open Indexer.properties on the enforce server. From location, Ex: /opt/SymantecDLP/Protect/config
- navigate to this parameter, idmindexer.use.jcifs
- set that parameter value to "true"
- restart the VontuManager services on the enforce.