Symantec Unified Management Console (UMC) does not load in evaluation environment

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Article ID: 170519

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Updated On:

Products

Data Center Security Monitoring Edition Data Center Security Server Data Center Security Server Advanced

Issue/Introduction

With Symantec Data Center Security (DCS) installed in evaluation mode the UMC login Page no longer loads.

Cause

The SQL Browser Service is disabled

Resolution

The SQL Server Browser Service must be running since the evaluation install references the database by instance name.

If there is a reason keeping the SQL Server Browser running is not possible you can set the SQL Instance to use a static port.

Then you must adjust the DCS configuratoin so that the DCS Manager connects to the port instead of the Instance Name.

For informatoin on setting a static port please reference MS SQL documentation.

To change the DCS server.xml please read the KB article http://www.symantec.com/docs/tech236049  for the proper format.