Set the Symantec Management Agent communication to use TLS 1.2.

Products

• Client Management Suite
• IT Management Suite
• Server Management Suite

Issue/Introduction

How to set the Symantec Management Agent communication to use TLS 1.2.
Due to many issues with older SSL and TLS 1.0 protocols, the Agent communication needs to be switched to TLS 1.2.

Environment

ITMS 8.x

Resolution

1. To configure TLS , you would need to open Settings - Agents/Plug-ins  - Symantec Management Agent - Symantec Management Agent Communication profiles from the SMP console. Then select SSL certificates - edit and select versions which you want to use.
We recommend to enable both 1.1 and 1.2 as the highest will always be selected by the Operating System, but it provides a fallback option when 1.2 is not available at the Operating System level.

2. For verification you can open the Symantec Management Agent > Agent Settings, and look under the Persistent or Non-Persistent Connection for the connection status: