Bloomberg Application will not open PDF Files while Unified Agent is enabled.

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Article ID: 170504

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Updated On:

Products

Web Security Service - WSS

Issue/Introduction

User trying to select a link to open a PDF document within the iBloomberg Application. 

Receives an error: "Bloomberg Professional Service cannot display this page due to your firms internet explorer settings."

Can open PDF files from other sources.

 

"Bloomberg Professional Service cannot display this page due to your firms internet explorer settings

Cause

Service is requesting information from host and being blocked.

Environment

IPSec
UA Version 4.9.1.208066
1-BLOOMBERG Application on Windows Server 2008 R2
Windows 7
Symantec Endpoint Protection Enabled
Windows Internet Explorer 


 

Resolution

Add local host 127.0.0.1 to the bypass list.

Unified Agent will block access to the loopback address to avoid attempts to bypass the Bloomber Service.

This will not impact the IPSec when Unified Agent goes Passive, the loopback address will no longer be bypassed.