After upgrading to ATP 3.0, the extend_storage command fails

Products

• Advanced Threat Protection Platform

Issue/Introduction

Upon performing the upgrade to ATP 3.0, you attempt to run 'extend_storage' to allocate the new disk(s) for Endpoint Data Recorder.

Extend storage is aborted. Failed to run the step restart_services. Please try again.

Cause

The ATP services had not fully started when the extend_storage command was run.

Resolution

To resolve this issue, please contact Symantec technical support. When running this command, make sure that you are getting the login prompt from the ATP web interface before running this command.