After upgrading to ATP 3.0, the extend

After upgrading to ATP 3.0, the extend_storage command fails

Article Id: 170501

Status: Published

Updated On: 11-01-2018 09:32

Legacy Id: TECH248200

Products:

Advanced Threat Protection Platform

Issue/Introduction:

Upon performing the upgrade to ATP 3.0, you attempt to run 'extend_storage' to allocate the new disk(s) for Endpoint Data Recorder.

Extend storage is aborted. Failed to run the step restart_services. Please try again.

Cause:

The ATP services had not fully started when the extend_storage command was run.

Resolution:

To resolve this issue, please contact Symantec technical support. When running this command, make sure that you are getting the login prompt from the ATP web interface before running this command.