When a domain is listed as unsafe on Norton SafeWeb, the Web Gateway blocks access to any subdomains of that domain

Products

• Web Gateway

Issue/Introduction

When trying to access a website with a subdomain, you get the Web Gateway block page. Upon further investigation, you find that SafeWeb has blocked the base domain, not the subdomain.

The custom report shows an event like this:

08/04/20xx 08:33 PC1   domain.com   Critical Spyware   Web Site domain.com  Blocked  Test Policy   Malware URL   www.domain.com/Login.do?action=login

Resolution

The Web Gateway will block any subdomains of a domain listed as Unsafe on Norton SafeWeb