Cloud Enabled Management (CEM): Cannot add a Notification Server (NS) to the Internet Gateway

Products

• IT Management Suite

Issue/Introduction

• You are using the Internet Gateway Manager application to add an NS
• You click on Add serve and fill in the details for the NS
• You click on ignore at the certificate prompt, but after that the 'Servers' tab in the IGM application remains blank as below:

None is displayed. The Internet Gateway 'Servers' tab window remains blank

Cause

The OpenSSL process has hung.

Environment

ITMS 8.1 including RUs

Resolution

Symantec engineering is researching the issue further.

WORKAROUND:

On the Notification Server, use the MMC to:

1. Export the Trusted Root Certification Autorities/Certificate Revocation List (CRL) from the local computer certificate store as a back up
2. Delete the CRL entry for the SMP Server from the local computer certificate store

On the Internet Gateway server: 

1. Delete all files under:

• C:\Program Files\Symantec\SMP Internet Gateway\Apache\certs\client
• C:\Program Files\Symantec\SMP Internet Gateway\Apache\certs\crl

2. Stop any hung OpenSSL.exe process using the Task Manager
3. Try to add the SMP Server again to the Internet Gateway.