Cloud Enabled Management (CEM): Cannot add a Notification Server (NS) to the Internet Gateway

Article Id: 170472
Status: Published
Updated On: 25-01-2019 13:36
Legacy Id: TECH248159
Products:
Management Platform (Formerly known as Notification Server)
Issue/Introduction:

  • You are using the Internet Gateway Manager application to add an NS
  • You click on Add serve and fill in the details for the NS
  • You click on ignore at the certificate prompt, but after that the 'Servers' tab in the IGM application remains blank as below:

None is displayed. The Internet Gateway 'Servers' tab window remains blank

Cause:

The OpenSSL process has hung.

Environment:

ITMS 8.1 including RUs

Resolution:

Symantec engineering is researching the issue further.


WORKAROUND:

On the Notification Server, use the MMC to:

  1. Export the Trusted Root Certification Autorities/Certificate Revocation List (CRL) from the local computer certificate store as a back up
  2. Delete the CRL entry for the SMP Server from the local computer certificate store

On the Internet Gateway server: 

  1. Delete all files under:
  • C:\Program Files\Symantec\SMP Internet Gateway\Apache\certs\client
  • C:\Program Files\Symantec\SMP Internet Gateway\Apache\certs\crl
  1. Stop any hung OpenSSL.exe process using the Task Manager
  2. Try to add the SMP Server again to the Internet Gateway.