Servicedesk and Workflow 8.1 RU3 - Process Manager Portal elements have layout issues


Article ID: 170471


Updated On:


Workflow Solution ServiceDesk


Process Manager Portal is having issues with item layout. Pop-up menus (from gear icons, for example in Documents page or Rulesets page) do not open properly or open far to the right outside the visible part of the page, Process View Pages cannot be edited, Rulesets cannot be modified, page Refresh link on a Process View Page is not visible.


CSS errors.


Workflow 8.1 RU3
ServiceDesk 8.1 RU3


This issue will be resolved in ServiceDesk/Workflow 8.1 RU4.

It can be fixed in WorkflowServiceDesk 8.1 RU3 by changing the default.css file manually:

In %ProgramFiles%\Symantec\Workflow\ProcessManager\App_Themes\Symantec\default.css, find the .wp_CONTENT directive. In it, you will see at the bottom a setting for 'position:relative'. Delete it. Then add beneath wp_CONTENT a new directive to set the position for more specific element. Should look like this (including the existing directive):

overflow: visible;
font-family: Verdana, Arial, Helvetica, sans-serif;
font-size: 11px;
line-height: 13px;
width: 100%;
color: black;
font-weight: normal;

.wp_CONTENT .pv_h_panel {
top: -34px;
position: relative;