Servicedesk and Workflow 8.1 RU3 - Process Manager Portal elements have layout issues

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Article ID: 170471

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Updated On:

Products

Workflow Solution ServiceDesk

Issue/Introduction

Process Manager Portal is having issues with item layout. Pop-up menus (from gear icons, for example in Documents page or Rulesets page) do not open properly or open far to the right outside the visible part of the page, Process View Pages cannot be edited, Rulesets cannot be modified, page Refresh link on a Process View Page is not visible.

Cause

CSS errors.

Environment

Workflow 8.1 RU3
ServiceDesk 8.1 RU3

Resolution

This issue will be resolved in ServiceDesk/Workflow 8.1 RU4.

It can be fixed in WorkflowServiceDesk 8.1 RU3 by changing the default.css file manually:

In %ProgramFiles%\Symantec\Workflow\ProcessManager\App_Themes\Symantec\default.css, find the .wp_CONTENT directive. In it, you will see at the bottom a setting for 'position:relative'. Delete it. Then add beneath wp_CONTENT a new directive to set the position for more specific element. Should look like this (including the existing directive):

.wp_CONTENT {
overflow: visible;
font-family: Verdana, Arial, Helvetica, sans-serif;
font-size: 11px;
line-height: 13px;
width: 100%;
color: black;
font-weight: normal;
}

.wp_CONTENT .pv_h_panel {
top: -34px;
position: relative;
}