Unexpected exception occurred while downloading file altiris_inventorysolution_8_1_x64.msi

Article Id: 170455
Status: Published
Updated On: 28-11-2017 22:56
Legacy Id: TECH248137
Products:
Symantec Products
Issue/Introduction:

Following error occurred during installation of a product through Symantec Installation Manager (SIM):
Downloading file from "http://www.solutionsam.com/solutions/8_1/altiris_inventorysolution_8_1_x64.msi?symct-=1509446911_c2f76624f4452b3ce33cd041a302c733".
Exception while accessing [GetHttpFileInfo]. The response received from the server was complete but indicated a protocol-level error. For Example, an HTTP protocol error such as 401 Access Denied would use this status.
The remote server returned an error: (403) Forbidden.

Cause:

Antivirus, Proxy and Firewall devices are blocking the MSI downloads to the SMP server.

Resolution:

Add an exclusion for the MSI's in the Antivirus, Proxy and Firewall devices so that the files can be downloaded by the SMP server properly.