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Unexpected exception occurred while downloading file altiris_inventorysolution_8_1_x64.msi

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Article ID: 170455

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Updated On:

Products

Symantec Products

Issue/Introduction

Following error occurred during installation of a product through Symantec Installation Manager (SIM):
Downloading file from "http://www.solutionsam.com/solutions/8_1/altiris_inventorysolution_8_1_x64.msi?symct-=1509446911_c2f76624f4452b3ce33cd041a302c733".
Exception while accessing [GetHttpFileInfo]. The response received from the server was complete but indicated a protocol-level error. For Example, an HTTP protocol error such as 401 Access Denied would use this status.
The remote server returned an error: (403) Forbidden.

Cause

Antivirus, Proxy and Firewall devices are blocking the MSI downloads to the SMP server.

Resolution

Add an exclusion for the MSI's in the Antivirus, Proxy and Firewall devices so that the files can be downloaded by the SMP server properly.

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