Systems randomly hang with Endpoint Protection 14 installed.

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Article ID: 170450

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Updated On:

Products

Endpoint Protection

Issue/Introduction

You have systems in your environment randomly hang after installing Symantec Endpoint Protection (SEP) 14

Cause

Auto-Protect encounters deadlocks under certain circumstances. A deadlock occurs when two or more tasks permanently block each other by each task having a lock on a resource which the other tasks are trying to lock.

Resolution

This issue is fixed in Symantec Endpoint Protection manager 14.0.1.0 (RU1)  For information on how to obtain the latest build of Symantec Endpoint Protection, see Download the latest version of Symantec Endpoint Protection.