AexMetricProv.exe process excessive memory usage

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Article ID: 170449

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Updated On:

Products

Monitor Solution Monitor Pack for Servers

Issue/Introduction

In some cases process may consume a lot of memory (over 100GB). Restarting service is a temporal solution.

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Cause

Corrupted file [C:\Program Files\Altiris\Altiris Agent\Agents\Monitor Agent\RuleState] is causing this problem.

Environment

Applies to Monitor Agent version 81RU3 and below.

Resolution

While product fix will be implemented in versions above 8.1RU3 this work around should resolve problem:

1. Stop Altiris Monitor Agent service

2. Delete  [C:\Program Files\Altiris\Altiris Agent\Agents\Monitor Agent\RuleState] file

3. Start Altiris Monitor Agent service