AexMetricProv.exe process excessive memory usage

Products

• Monitor Solution
• Monitor Pack for Servers

Issue/Introduction

In some cases process may consume a lot of memory (over 100GB). Restarting service is a temporal solution.

n/a

Environment

Applies to Monitor Agent version 81RU3 and below.

Cause

Corrupted file [C:\Program Files\Altiris\Altiris Agent\Agents\Monitor Agent\RuleState] is causing this problem.

Resolution

While product fix will be implemented in versions above 8.1RU3 this work around should resolve problem:

1. Stop Altiris Monitor Agent service

2. Delete  [C:\Program Files\Altiris\Altiris Agent\Agents\Monitor Agent\RuleState] file

3. Start Altiris Monitor Agent service