Error: UpdateReadinessTool failed to run.

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Article ID: 170443

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Updated On:

Products

Data Loss Prevention Enforce Data Loss Prevention

Issue/Introduction

You are running the Symantec Data Loss Prevention (DLP) Update Readiness Tool (URT) on a Redhat Linux server in preparation for an upgrade and getting generic errors.

Error: UpdateReadinessTool failed to run.

Cause

  • Using a password that contains an invalid special character ([email protected]#$%^&*).
  • Missing environmental variables.
  • Missing permissions.

Environment

Redhat 7.x

Resolution

Run the following tests to check permissions and the current Java version:

  1. Confirm the current logged in user with the whoami command.
  2. Review the current logged in user's .bash_profile for ORACLE_HOME and ORACLE_BASE environment variables with one of the following commands:
    1. echo $ORACLE_HOME, $ORACLE_BASE (This will print the ORACLE_HOME and ORACLE_BASE environment variables to the screen)
    2. cat .bash_profile (This will print the user bash profile to the screen. The ORACLE_HOME and ORACLE_BASE variables are located below the #Oracle Environment header)
    3. set | grep -i ORACLE* (This will print all environment variables (case insensitive) to the screen that contain the string "ORACLE")
  3. Confirm the current version of Java by running the command: java -version
    1. Make sure that the currently installed version of Java meets the requirements outlined in the DLP System Requirements guide.
    2. If it does not meet the requirements, update Java to the required version and rerun the Update Readiness Tool

The output of running the above commands should look similar to this:

After running these commands and verifying your output, open a command prompt and navigate to the directory where you extracted the Update Readiness Tool.

  1. Run the Update Readiness Tool with the following command: java UpdateReadinessTool
  2. Follow the prompts entering the appropriate usernames and passwords
  3. The Update Readiness Tool should start executing indicated by the message "In Progress..."
  4. After the test completes, you can locate the results in a log file in the /output directory (located in the directory where you extracted the tool)
  5. Look through these results for warning or error messages.