DLP Console menu items are missing for installed / licensed products

Products

• Data Loss Prevention

Issue/Introduction

Sometimes after installing the product or after adding a new license certain menu items may be missing

This is caused by the logged in user's role not having proper privileges configured. 

Environment

DLP 15.x

Resolution

To address this:

1. Log in to the DLP console as an administrator.
2. Browse to System > Login Management > Roles.
3. Select the role you want to modify, and change the roles accordingly.
   
   Pay special attention to the items selected. For example
   
   

Note: In this example "Endpoint Incidents" is not selected. When a user with this role logs in they will not see Incidents > Endpoint or any other items related to view Endpoint incidents in the console.

Additional Information

For more details see Configuring roles in the Administration Guide.