DLP Console menu items are missing for installed / licensed products

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Article ID: 170430

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Updated On:

Products

Data Loss Prevention

Issue/Introduction

Sometimes after installing the product or after adding a new license certain menu items may be missing

This is caused by the logged in user's role not having proper privileges configured. 

Resolution

To address this, log in to the console as an administrator and browse to System > Login Management > Roles. Select the role you want to modify. Change the roles accordingly.

Pay special attention to the items selected. For example:

In this example "Endpoint Incidents" is not selected. When a user with this role logs in they will not see Incidents > Endpoint or any other items related to view Endpoint incidents in the console.

For more details see Configuring roles in the Administration Guide.

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