PacketShaper S-series Web User Interface fails to load

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Article ID: 170419

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Updated On:

Products

PacketShaper S-Series

Issue/Introduction

PacketShaper Web User Interface (WUI) fails to load and results in a blank 'white' space

In the web browser, the address bar shows https://ipaddress/corrupt.htm, where ipaddress is the IP address of the PacketShaper.

Cause

Memory failures seen in <sys mem> command can impact PacketShaper's WUI to fail.

Environment

PacketShaper S-series WUI

Resolution

This is a new issue recently discovered in PacketShaper  S-series version 11.6.4.2.  Engineering has fixed this memory failure in PacketShaper S-series version11.6.4.3.  The temporary solution is to reboot PacketShaper, using command <reset> from console.   Although, upgrade is the permanent and recommended solution.