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PacketShaper S-series Web User Interface fails to load
Article ID: 170419
Updated On:
Products
PacketShaper S-Series
Issue/Introduction
PacketShaper Web User Interface (WUI) fails to load and results in a blank 'white' space
In the web browser, the address bar shows https://ipaddress/corrupt.htm, where ipaddress is the IP address of the PacketShaper.
Cause
Memory failures seen in <sys mem> command can impact PacketShaper's WUI to fail.
Environment
PacketShaper S-series WUI
Resolution
This is a new issue recently discovered in PacketShaper S-series version 11.6.4.2. Engineering has fixed this memory failure in PacketShaper S-series version11.6.4.3. The temporary solution is to reboot PacketShaper, using command <reset> from console. Although, upgrade is the permanent and recommended solution.
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