Rules with computer object does not work after SGOS 6.6.5.1 or above

Article Id: 170415

Status: Published

Updated On: 12-05-2018 14:16

Legacy Id: TECH248062

Products:

SG-S500 SG-S400 Secure Web Gateway Virtual Appliance SG-S200 ProxySG Software - SGOS SWG VA-100

Issue/Introduction:

Rules with computer object created in Visual Policy Manager/Local Policy did not match right after an upgrade to SGOS 6.6.5.1 or above.

Cause:

Proxy uses Reverse DNS lookup to lookup for Computernames from IP.

However by default Reverse DNS lookup is disabled starting SGOS 6.6.5.1 or above to enhance security.

See article TECH246181 for more information.

Resolution:

Refer to solution in TECH246181 to turn on Reverse DNS Lookup