Menu is misplaced in Portal

Products

• Workflow Solution
• ServiceDesk

Issue/Introduction

Menu in several places - Process Automation Rules, Document categories etc - in Process Manager Portal is misplaced.

Menu does not appear to open. When paying close attention to the bottom of the screen scrollbar will appear in the browser window. Menu actually does open but is located off the screen to the right. This does not seem to depend on resolution as the menu always opens offscreen and to the right.

Cause

This is caused by an error in page CSS.

Environment

ServiceDesk 8.1 RU3

Resolution

This issue will be resolved in ServiceDesk/Workflow 8.1 RU4.

It can be fixed in ServiceDesk 8.1 RU3 by changing the default.css file manually:

In %ProgramFiles%\Symantec\Workflow\ProcessManager\App_Themes\Symantec\default.css, find the .wp_CONTENT directive. In it, you will see at the bottom a setting for 'position:relative'. Delete it. Then add beneath wp_CONTENT a new directive to set the position for more specific element. Should look like this (including the existing directive):

.wp_CONTENT {
    overflow: visible;
    font-family: Verdana, Arial, Helvetica, sans-serif;
    font-size: 11px;
    line-height: 13px;
    width: 100%;
    color: black;
    font-weight: normal;
}

.wp_CONTENT .pv_h_panel {
top: -34px;
position: relative;
}