Menu is misplaced in Portal


Article ID: 170411


Updated On:


Workflow Solution ServiceDesk


Menu in several places - Process Automation Rules, Document categories etc - in Process Manager Portal is misplaced.

Menu does not appear to open. When paying close attention to the bottom of the screen scrollbar will appear in the browser window. Menu actually does open but is located off the screen to the right. This does not seem to depend on resolution as the menu always opens offscreen and to the right.


This is caused by an error in page CSS.


ServiceDesk 8.1 RU3


This issue will be resolved in ServiceDesk/Workflow 8.1 RU4.

It can be fixed in ServiceDesk 8.1 RU3 by changing the default.css file manually:

In %ProgramFiles%\Symantec\Workflow\ProcessManager\App_Themes\Symantec\default.css, find the .wp_CONTENT directive. In it, you will see at the bottom a setting for 'position:relative'. Delete it. Then add beneath wp_CONTENT a new directive to set the position for more specific element. Should look like this (including the existing directive):

    overflow: visible;
    font-family: Verdana, Arial, Helvetica, sans-serif;
    font-size: 11px;
    line-height: 13px;
    width: 100%;
    color: black;
    font-weight: normal;

.wp_CONTENT .pv_h_panel {
top: -34px;
position: relative;