Install Endpoint Protection to \Program Files or \Program Files (x86) deletes files

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Article ID: 170357

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Updated On:

Products

Endpoint Protection

Issue/Introduction

The installation of Symantec Endpoint Protection (SEP) was customized and installed to either the root of \Program Files or \Program Files (x86).

Cleanwipe deletes applications and files in \Program Files or \Program Files (x86) when Endpoint Protection was installed to the root of \Program Files or \Program Files (x86).

Cause

  • Cleanwipe is working as designed.

Environment

  • Windows 7
  • Windows Server 2008
  • Windows Server 2008 R2

Resolution

By default, CleanWipe will delete files in \Program Files or \Program Files (x86).

Symantec does not recommend installing SEP to \Program Files or \Program Files (x86) and run CleanWipe.