"Error: No user defined group exists" when changing an agent's agent group
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"Error: No user defined group exists" when changing an agent's agent group

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Article ID: 170345

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Updated On:

Products

Data Loss Prevention Endpoint Prevent

Issue/Introduction

You receive the following error when trying to modify an agent to change its agent group assignment:

"no user defined group exists"

 

Environment

DLP 15.X, 16.X

Cause

The agent group that was created does not have an agent configuration assigned to it.

 

Resolution

  1. Go to Agents > Agent Group
  2. Select the agent group and assign agent configuration
  3. Go to Agents > Overview
  4. Select an agent 
  5. Select change Agent group
  6. Select the agent group to change to. 

If this has not resolved your issue, please see topic:  Cannot select "Default Group" after moving DLP Agent out of Default Group
This topic is useful if you are unable to change agent groups in the enforce console when original group is 'default' or you are otherwise are having difficulty reassigning an agent group.

 

Additional Information

If the Agent groups do not show up in Change Group tasks, please review this article:

Agent groups defined by Endpoint servers do not show up in Change Group tasks