Unable to download Software Updates from ftp.adobe.com
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Unable to download Software Updates from ftp.adobe.com


Article ID: 170344


Updated On:


Patch Management Solution for Windows


Opened the Console > Actions > Software > Patch Remediation Center; highlighted Adobe Bulletin (Ex. APSB17-32), right-click > Download Packages; found the process fails.

Network tool shows the ftp.adobe.com site appears to use load balancing, for there are two IP's being accessed; either or Found the logs display errors every time the traffic is directed to use

Failed to download Adobe Bulletin


Patch Management Solution 7.5.x, 7.6.x and 8.x


Appears there is a bad URL from vendor's site failing to manage distribution of Adobe Software Updates.


Please contact Adobe Support for further review of download management from the vendor.

Workaround: Found editing the host file on the SMP Server; forcing the download through IP resolved the issue.