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Unable to download Software Updates from


Article ID: 170344


Updated On:


Patch Management Solution for Windows


Opened the Console > Actions > Software > Patch Remediation Center; highlighted Adobe Bulletin (Ex. APSB17-32), right-click > Download Packages; found the process fails.

Network tool shows the site appears to use load balancing, for there are two IP's being accessed; either or Found the logs display errors every time the traffic is directed to use

Failed to download Adobe Bulletin


Appears there is a bad URL from vendor's site failing to manage distribution of Adobe Software Updates.


Patch Management Solution 7.5.x, 7.6.x and 8.x


Please contact Adobe Support for further review of download management from the vendor.

Workaround: Found editing the host file on the SMP Server; forcing the download through IP resolved the issue.