STE fails to start, STE shows red in the streaming console

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Article ID: 170302

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Updated On:

Products

Workspace Streaming (formerly AppStream)

Issue/Introduction

STE fails to start, STE shows red in the streaming console. The ste.ear java process fails to load.  when launching the STE a suppressed message is shown 

Found ste.ear in deployment directory. To trigger deployment create a file called ste.ear.dodeploy

To debug the STE launch process run the following command in admin command prompt. 
C:\Symantec\Workspace Streaming\Server\streamletEngine\bin\runStreamletEnding.cmd >> c:\ste.log

Check the logs for ste.ear messages. 

Cause

the STE process died during JBOSS operations and the ste.ear was unloaded incorrectly. 

Environment

7.5.x
7.6.x

Resolution

Rename the ste.ear.undeployed to ste.ear.dodeploy in 
C:\Symantec\Workspace Streaming\Server\common\jboss\server\appstream\deploy

NOTE: When ste is in a green status in the console there will be a file called ste.ear.deployed