Endpoint Protection Manager fails to update virus definitions.

Article Id: 170301

Status: Published

Updated On: 17-10-2017 08:31

Legacy Id: TECH247861

Products:

Endpoint Protection

Issue/Introduction:

Symantec Endpoint Protection Manager (SEPM) fails to update virus definitions.

Cause:

0 byte full.zip or delta files are not being deleted which prevents Antivirus definition updates.

Resolution:

This issue is resolved in Symantec Endpoint Protection (SEP) 14 RU1 For more information on upgrading, please see Upgrade or migrate to Endpoint Protection 14.