Endpoint Protection Manager fails to update virus definitions.

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Article ID: 170301

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Updated On:

Products

Endpoint Protection

Issue/Introduction

Symantec Endpoint Protection Manager (SEPM) fails to update virus definitions.

Cause

0 byte full.zip or delta files are not being deleted which prevents Antivirus definition updates.

Resolution

This issue is resolved in Symantec Endpoint Protection (SEP) 14 RU1 For more information on upgrading, please see Upgrade or migrate to Endpoint Protection 14.