Missing Change/Uninstall button on Add/Remove Programs or Programs and Features in the Windows control panel for Symantec endpoint Protection.

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Article ID: 170297

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Updated On:

Products

Endpoint Protection

Issue/Introduction

unable to uninstall/modify Symantec endpoint Protection from Add/Remove programs or Programs and Features in the Windows control panel. The uninstall/change button is available for other applications. 

Cause

Symantec Endpoint Protection was deployed using 3rd party tools.
The tool creates additional entries to Uninstall key that normally are not added when installing SEP using common methods.

The entries (DWORDS) are:

NoRemove
NoModify
 
Under:

​HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\on\Uninstall\{SEP uninstall key}  (vary depending SEP version and if 32 or 64 bits)

If NoRemove is set to 1, the Remove button will be unavailable
If NoModify is set to 1, the Change button will be unavailable


 

Environment

Windows

Resolution

Open Regedit.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\on\Uninstall\{SEP uninstall key}  (vary depending SEP version and if 32 or 64 bits)

To add the "uninstall" button: 
Double-click 
NoRemove (REG_DWORD) and set it to 0

To add the "change" button:
Double-click 
NoModify   (REG_DWORD) and set it to 0