book

calendar_today

Products

Endpoint Protection

Issue/Introduction

In the lua.application.log(s), one or more of the following errors will be present:

`2017-10-10 14:49:46,211 [pool-6-thread-221] ERROR rcl.HttpHelper  - Fatal transport error in download: Timeout waiting for connection from pool`

`2017-10-10 14:49:46,211 [pool-6-thread-221] INFO  rcl.HttpHelper  - Released connection for HTTP Get Method`

```2017-10-10 14:49:46,211 [pool-6-thread-221] ERROR rcl.SegmentedDownloader  - Exception while download of file1507631530jtun_sep12l64en170917001c15sds.m30 org.apache.http.conn.ConnectionPoolTimeoutException: Timeout waiting for connection from pool```

`or`

`2017-10-17 13:57:04,441 [pool-3-thread-323] ERROR rcl.SegmentedDownloader - Exception while download of file1508239828jtun_sep12len171004033csds.m30 java.lang.IllegalStateException: Connection pool shut down`

Resolution

This issue was resolved in LiveUpdate Administrator version 2.3.7.

Workaround

The following workaround works in most scenarios. However, if LUA downloads still fail after making these adjustments, Support can provide a hotfix.

1. Open lua_static.properties (default location C:\Program Files (x86)\Symantec\LiveUpdate Administrator\tomcat\webapps\lua\WEB-INF\classes\), find the following entries and update the values to following:
• Note: These values will be based on the environment, but should workaround the issue in most scenarios. Please adjust accordingly if these values do not work in your environment.