Error: Failed to update Tools\AeXPatchAssessment.exe

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Article ID: 170289

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Updated On:

Products

Patch Management Solution for Windows

Issue/Introduction

Import Patch Data for Windows task fails with the following console error.

Download failed for 'http://www.solutionsam.com/imports/7_1/patch/windows/Tools/AeXPatchAssessment.exe'
Unable to read data from the transport connection: The remote host has forced an existing connection.

This error was preceded by warning: "Unable to read data from the transport connection: The remote host has forced an existing connection to close. . "," PMC: File.Download "," AtrsHost.exe "," 92 "," Warnings "

 

Following is the complete error from the Altiris Log Viewer:

"Failed to update Tools\AeXPatchAssessment.exe
Unable to read data from the transport connection: The remote host has forced an existing connection to close. The
   [System.IO.IOException @ Altiris.PatchManagementCore]
   at Altiris.PatchManagementCore.Tasks.Server.PMResourceImportTask.DownloadFile(String relativeFilePath)
   at Altiris.PatchManagement.Tasks.WindowsImportTask.DownloadPackageFiles(IEnumerable`1 listOfFiles, String destination)

The remote host has forced an existing connection to close.
   [System.Net.Sockets.SocketException @ System]
   at System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size)

Exception logged from:
   at Altiris.Diagnostics.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception, String footer)
   at Altiris.PatchManagement.Tasks.WindowsImportTask.DownloadPackageFiles(IEnumerable`1 listOfFiles, String destination)
   at Altiris.PatchManagement.Tasks.WindowsImportTask.UpdateAssesmentPackage(IEnumerable`1 listOfFiles)
   at Altiris.PatchManagement.Tasks.WindowsImportTask.RunImport(String cabUrl)
   at Altiris.PatchManagementCore.Tasks.Server.PMResourceImportTask.ExecuteTask(IServerTaskExecutionInstance instance)
   at Altiris.PatchManagementCore.Tasks.Server.PMResourceImportTask.OnExecuteSingleton(IServerTaskExecutionInstance i)
   at Altiris.PatchManagementCore.Tasks.Server.SerializingBaseSingletonServerTask`2.OnExecute(IServerTaskExecutionInstance i)
   at Altiris.TaskManagement.ServerTasks.BaseServerTask.Execute(ITaskExecutionEngine engine, IBaseTaskExecutionInstance instance, TaskInstanceRequest request)
   at Altiris.TaskManagement.Common.Execution.Engine.TaskEngineExecutionThread.ExecuteTaskHandler()
   at Altiris.TaskManagement.ServerTasks.ServerTaskExecutionThread.ExecuteTaskHandler()
   at Altiris.TaskManagement.Common.Execution.Engine.TaskEngineExecutionThread.OnExecute(Object eventComplete)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading.ThreadHelper.ThreadStart(Object obj)

**CEDUrlStart** :http://entced.symantec.com/entt?product=SMP&version=7.6.1383.0&language=zh&module=zow7fEjcoxoyx+7hI5rpZtn45Md2uqcNkvrUs21jc7n9QlPjuQP2iDtlGOto+Z4kOdMAVck2Y0Y6W06iPik9Nw==&error=698926763&build=**CEDUrlEnd**
","Altiris.PatchManagement.Tasks.WindowsImportTask.DownloadPackageFiles","AtrsHost.exe","314","Errors"

"Failed to update assessment files
Unable to read data from the transport connection: The remote host has forced an existing connection to close. The
   [System.IO.IOException @ Altiris.PatchManagementCore]
   at Altiris.PatchManagementCore.Tasks.Server.PMResourceImportTask.DownloadFile(String relativeFilePath)
   at Altiris.PatchManagement.Tasks.WindowsImportTask.DownloadPackageFiles(IEnumerable`1 listOfFiles, String destination)
   at Altiris.PatchManagement.Tasks.WindowsImportTask.UpdateAssesmentPackage(IEnumerable`1 listOfFiles)
   at Altiris.PatchManagement.Tasks.WindowsImportTask.RunImport(String cabUrl)

The remote host has forced an existing connection to close.
   [System.Net.Sockets.SocketException @ System]
   at System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size)

Exception logged from:
   at Altiris.Diagnostics.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception, String footer)
   at Altiris.PatchManagement.Tasks.WindowsImportTask.RunImport(String cabUrl)
   at Altiris.PatchManagementCore.Tasks.Server.PMResourceImportTask.ExecuteTask(IServerTaskExecutionInstance instance)
   at Altiris.PatchManagementCore.Tasks.Server.PMResourceImportTask.OnExecuteSingleton(IServerTaskExecutionInstance i)
   at Altiris.PatchManagementCore.Tasks.Server.SerializingBaseSingletonServerTask`2.OnExecute(IServerTaskExecutionInstance i)
   at Altiris.TaskManagement.ServerTasks.BaseServerTask.Execute(ITaskExecutionEngine engine, IBaseTaskExecutionInstance instance, TaskInstanceRequest request)
   at Altiris.TaskManagement.Common.Execution.Engine.TaskEngineExecutionThread.ExecuteTaskHandler()
   at Altiris.TaskManagement.ServerTasks.ServerTaskExecutionThread.ExecuteTaskHandler()
   at Altiris.TaskManagement.Common.Execution.Engine.TaskEngineExecutionThread.OnExecute(Object eventComplete)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading.ThreadHelper.ThreadStart(Object obj)

**CEDUrlStart** :http://entced.symantec.com/entt?product=SMP&version=7.6.1383.0&language=zh&module=zow7fEjcoxoyx+7hI5rpZqvtNnJPfIdJktxgJmzuY95lv7CUlq+1qmcdQpV82f88&error=-773809801&build=**CEDUrlEnd**
","Altiris.PatchManagement.Tasks.WindowsImportTask.RunImport","AtrsHost.exe","314","Errors"

Cause

The download of 'AeXPatchAssessment.exe' file was blocked by network security.

Environment

 7.6 Hot Fix (HF) version 7

Resolution

Ensure the network security device (e.g. proxy, firewall, caching device or server control application) allows to download the executable.

 

Applies To

Patch Management 7.x, 8.x

Attachments