Software Usage chart shows "No tracking data"

Products

• Inventory Solution

Issue/Introduction

When viewing a software product in the Symantec Management Platform console under Manage>Software, the Software Usage donut chart appears on the right pane. This chart shows three categories for computers that have that software installed: Unused, Used, and No tracking data. What are the criteria for these categories and what do they mean?

Resolution

The Software Usage chart uses Application Metering data and Software Inventory data. In order for a computer to appear in the Used or Unused categories Application Metering must have reported the software being used on that computer at some point in the past. By default, if the software was used in the last 90 days it is considered Used, and if the software was last used longer than 90 days ago it is considered Unused. This 90-day threshold can be changed within the Software Product.

The No tracking data category indicates the either 1) the software has NEVER been used on the computer since metering began, or 2) the software may be used but the computer is NOT reporting Application Metering data. To rule out the second possibility please check the following:

1. Go to Settings>Agents/Plug-ins>Discovery and Inventory>Windows/Unix/Linux/Mac>Application Metering Plug-in for Windows Install
   • Make sure that this policy is enabled
   • Change View:Targets to View:Computers, then see which computers still need the Application Metering Plug-in to be installed
   • Add a repeating schedule if the Run Once ASAP schedule missed many computers
2. Go to Settings>Agents/Plug-ins>Discovery and Inventory>Windows/Unix/Linux/Mac>Application Metering Plug-in for Windows Upgrade
   • Make sure that this policy is enabled
   • Change View:Targets to View:Computers, then see which computers still need the Application Metering Plug-in to be upgraded
   • Add a repeating schedule if the Run Once ASAP schedule missed many computers
3. Go to Settings>Agents/Plug-ins>Symantec Management Agent>Windows>Non Site Server>Symantec Management Agent for Windows x64 (Non-Site Server) - Upgrade
   • Make sure that this policy is enabled
   • Change View:Targets to View:Computers, then see which computers still need the Symantec Management Agent to be upgraded
   • Add a repeating schedule if the Run Once ASAP schedule missed many computers
   • Do the same for the Symantec Management Agent for Windows x86 (Non-Site Server) - Upgrade policy if there are 32-bit computers
4. Go to Home>First Time Setup
   • Find the Solution Licensing pane
   • Make sure that Inventory Solution licenses are not exceeded or expired
   • Make sure that Software Managment Solution License are not exceeded or expired.