VontuMonitor and VontuUpdate stop running on redhat 7

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Article ID: 170253

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Updated On:

Products

Data Loss Prevention Endpoint Prevent

Issue/Introduction

Logs show the follwoing:

INFO | jvm 1 | 2017/10/09 10:12:12 | WrapperSimpleApp Error: Encountered an error running main: 
INFO | jvm 1 | 2017/10/09 10:12:12 | WrapperSimpleApp Error: com.vontu.util.config.ConfigurationException: Invalid transport configuration. 
INFO | jvm 1 | 2017/10/09 10:12:12 | WrapperSimpleApp Error: at com.vontu.install.update.MonitorUpdater.setupTransport(MonitorUpdater.java:206) 
INFO | jvm 1 | 2017/10/09 10:12:12 | WrapperSimpleApp Error: at com.vontu.install.update.MonitorUpdater.<init>(MonitorUpdater.java:76) 
INFO | jvm 1 | 2017/10/09 10:12:12 | WrapperSimpleApp Error: at com.vontu.install.update.UpdateService.main(UpdateService.java:57) 
INFO | jvm 1 | 2017/10/09 10:12:12 | WrapperSimpleApp Error: at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) 
INFO | jvm 1 | 2017/10/09 10:12:12 | WrapperSimpleApp Error: at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) 
INFO | jvm 1 | 2017/10/09 10:12:12 | WrapperSimpleApp Error: at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) 
INFO | jvm 1 | 2017/10/09 10:12:12 | WrapperSimpleApp Error: at java.lang.reflect.Method.invoke(Method.java:498) 
INFO | jvm 1 | 2017/10/09 10:12:12 | WrapperSimpleApp Error: at org.tanukisoftware.wrapper.WrapperSimpleApp.run(WrapperSimpleApp.java:325) 
INFO | jvm 1 | 2017/10/09 10:12:12 | WrapperSimpleApp Error: at java.lang.Thread.run(Thread.java:745) 
INFO | jvm 1 | 2017/10/09 10:12:12 | WrapperSimpleApp Error: Caused by: com.vontu.communication.dataflow.ShipmentException: Got IOException while trying to initialize the transport layer! 
INFO | jvm 1 | 2017/10/09 10:12:12 | WrapperSimpleApp Error: at com.vontu.communication.dataflow.TransportManager.<init>(TransportManager.java:594) 
INFO | jvm 1 | 2017/10/09 10:12:12 | WrapperSimpleApp Error: at com.vontu.communication.dataflow.TransportManager.createInstance(TransportManager.java:176) 
INFO | jvm 1 | 2017/10/09 10:12:12 | WrapperSimpleApp Error: at com.vontu.communication.dataflow.Configurator.configure(Configurator.java:89) 
INFO | jvm 1 | 2017/10/09 10:12:12 | WrapperSimpleApp Error: at com.vontu.communication.dataflow.Configurator.configure(Configurator.java:51) 
INFO | jvm 1 | 2017/10/09 10:12:12 | WrapperSimpleApp Error: at com.vontu.install.update.MonitorUpdater.setupTransport(MonitorUpdater.java:201) 
INFO | jvm 1 | 2017/10/09 10:12:12 | WrapperSimpleApp Error: ... 8 more 
INFO | jvm 1 | 2017/10/09 10:12:14 | Exception in thread "Shutdown hook" java.lang.NullPointerException  Got IOException while trying to initialize the transport layer! 

Cause

redhat 7.4 is not supported/qualified OS for the 14.6 install. 

Environment

redhat 7.4 
DLP 14.6 

Resolution

Install DLP to redhat 7.3 or below.