You need to migrate to Endpoint Protection 14.x from an earlier version of Symantec Endpoint Protection (SEP).
Find out what's new, learn about known issues, and get additional information about each release.
For additional information, see Supported upgrade paths to Symantec Endpoint Protection and Symantec Endpoint Protection Migration Considerations.
Upgrading to the current version of Symantec Endpoint Protection involves the following steps, in order:
Before you install the Symantec Endpoint Protection client, manager, and any administration upgrades, you should have a solid understanding of your network topology and create a streamlined plan to maximize the protection of your network during the upgrade.
Before you upgrade, back up the database and prepare for disaster recovery. These steps are different depending on your version:
Stop any Syslog services or similar running on the SEPM that could potentially lock SEPM files or folders and cause the upgrade to fail.
Before you upgrade, you must manually stop the Symantec Endpoint Protection Manager service on every management server in your site. After you upgrade, the management server automatically starts the service.
You install the new version over the existing version. The over-install process saves your settings, and then upgrades to the latest version.
At any point after the management server upgrade, you can enroll the Symantec Endpoint Protection Manager with the cloud portal (hybrid management). If you enroll into the cloud console, you manage your clients and some policies from the cloud and everything else from Symantec Endpoint Protection Manager.
You do not need to uninstall previous clients before you install the new version. The over install process saves the client settings, and then upgrades the client to the latest version.
Note: Clients that are Group Update Providers (GUPs) should be upgraded before other Endpoint Protection clients.
Review the applicable steps in Preparing Windows and Mac computers for remote deployment and then choose from one of the available methods to upgrade clients:
For detailed upgrade instructions, see Choosing which method to upgrade the client software in the Installation and Administration Guide.