Endpoint Encryption agent not communicating with Endpoint Encryption Management Server

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Article ID: 170232

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Updated On:

Products

Endpoint Encryption

Issue/Introduction

SEE agent cannot complete checking in with server.
Tested IIS communication and the status is fine (it shows /GECommunicationWS.asmx).

EAFRCliManager00.log is showing the following error: 
[10/02/17 15:43:42][WARNING][5336][0x17B4][EAFRCliMgr][SYSTEM][CManagerInfo::GetMgrState() - mgrInfo.CreateInstance() failed. (Error Code = 0x80004002)][ManagerInfo.cpp:169] 
[10/02/17 15:43:47][ERROR][5336][0x17B4][EAFRCliCtxSynchronizer][SYSTEM][CEAFRCliCtxSynchronizer::SynchronizationThreadFunc() - m_hManagerInfo.GetState() failed. (Result Code = 0x80004002)][EAFRCliCtxSynchronizer.cpp:315] 

Environment

Windows 7 Enterprise
SEE 11.1.3

Resolution

Re-imaged computer and reinstalled the SEE agent.