CCS-VM audit update installation failure

Products

• Control Compliance Suite Vulnerability Manager

Issue/Introduction

The latest audit update could not be installed on CCS-VM console - 12.3.x and Network Scanner by using CCS VM Audit Update <version>.msi.

Resolution

1. Stop the CCS-VM services from the configuration tool.
2. Back up the RetinaDataHandler.dll file, which is present at the following location:

          <Installation Directory>\Symantec CCS-VM\Applications

3. Replace the existing RetinaDataHandler.dll file with the RetinaDataHandler.dll file which is attached in the Download Files section on this page.
4. Start the CCS-VM services.
5. Install the latest audit update.