CCS-VM audit update installation failure

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Article ID: 170226

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Updated On:

Products

Control Compliance Suite Vulnerability Manager

Issue/Introduction

The latest audit update could not be installed on CCS-VM console - 12.3.x and Network Scanner by using CCS VM Audit Update <version>.msi.

Resolution

  1. Stop the CCS-VM services from the configuration tool.
  2. Back up the RetinaDataHandler.dll file, which is present at the following location:

          <Installation Directory>\Symantec CCS-VM\Applications

  1. Replace the existing RetinaDataHandler.dll file with the RetinaDataHandler.dll file which is attached in the Download Files section on this page.
  2. Start the CCS-VM services.
  3. Install the latest audit update.

 

Attachments

RetinaDataHandler (New).zip get_app