Issue/Introduction:
The latest audit update could not be installed on CCS-VM console - 12.3.x and Network Scanner by using CCS VM Audit Update <version>.msi.
Resolution:
- Stop the CCS-VM services from the configuration tool.
- Back up the RetinaDataHandler.dll file, which is present at the following location:
<Installation Directory>\Symantec CCS-VM\Applications
- Replace the existing RetinaDataHandler.dll file with the RetinaDataHandler.dll file which is attached in the Download Files section on this page.
- Start the CCS-VM services.
- Install the latest audit update.