Assembly Error Running Servicedesk: This Assembly is Built by a Runtime Newer than the Currently Loaded Runtime and Cannot be Loaded. (Exception from HRESULT: 0x8013101B

Products

• ServiceDesk

Issue/Introduction

Servicedesk portal page cannot be opened. This assembly is built by a runtime newer than the currently loaded runtime and cannot be loaded. (Exception from HRESULT: 0x8013101B

Cause

The functional version of Workflow 7.5.3001.115 was not working.  A earlier version of the Workflow installer had been executed to attempt to resolve the issue, generating the above error on execution.

Environment

7.5.3001.115

Resolution

We located and executed the 7.5.3001.115 version of the Workflow installer.  This resolved the problem.