Assembly Error Running Servicedesk: This Assembly is Built by a Runtime Newer than the Currently Loaded Runtime and Cannot be Loaded. (Exception from HRESULT: 0x8013101B

Article Id: 170214

Status: Published

Updated On: 03-10-2017 13:35

Legacy Id: TECH247712

Products:

ServiceDesk

Issue/Introduction:

Servicedesk portal page cannot be opened. This assembly is built by a runtime newer than the currently loaded runtime and cannot be loaded. (Exception from HRESULT: 0x8013101B

Cause:

The functional version of Workflow 7.5.3001.115 was not working. A earlier version of the Workflow installer had been executed to attempt to resolve the issue, generating the above error on execution.

Resolution:

We located and executed the 7.5.3001.115 version of the Workflow installer. This resolved the problem.