Cannot upload pictures to Facebook

Products

• Cloud Secure Web Gateway - Cloud SWG

Issue/Introduction

Users are not able to upload pictures to Facebook when using Web Security Services (WSS).

Error: "Oops

Something went wrong. We're working on getting this fixed as soon as we can. You may be able to try again".

 

Cause

Facebook uses the URL https://upload.facebook.com to upload pictures to facebook. The site is categorized as Media Sharing.

Site review can be found here: http://sitereview.bluecoat.com/sitereview.jsp#/?search=https%3A%2F%2Fupload.facebook.com

 

When "Media Sharing" is enabled, it blocks users to upload pictures to facebook. The setting can be found under "Service > Content Filtering > Policy > G3 > Blockec categotires > Multimedia > Media Sharing"

 

Resolution

The URL https://upload.facebook.com Needs to be allowed in "Allowed Domains/URLs"

• Add https://upload.facebook.com to Allowed Domains/URLs

Solutions > Content Filtering > Policy > G2 > Anywhere > Allowed Domains/URLs > Edit > Get more Urls/Domains > add URL > Save. Activate Rule.