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Cannot upload pictures to Facebook


Article ID: 170213


Updated On:


Cloud Secure Web Gateway - Cloud SWG


Users are not able to upload pictures to Facebook when using Web Security Services (WSS).

Error: "Oops

Something went wrong. We're working on getting this fixed as soon as we can. You may be able to try again".



Facebook uses the URL to upload pictures to facebook. The site is categorized as Media Sharing.

Site review can be found here:


When "Media Sharing" is enabled, it blocks users to upload pictures to facebook. The setting can be found under "Service > Content Filtering > Policy > G3 > Blockec categotires > Multimedia > Media Sharing"



The URL Needs to be allowed in "Allowed Domains/URLs"

Solutions > Content Filtering > Policy > G2 > Anywhere > Allowed Domains/URLs > Edit > Get more Urls/Domains > add URL > Save. Activate Rule.