The cloud-enabled agent never communicates with the NS gateway due to the expired cert that was installed w/ the CEM Agent package

Article Id: 170211

Status: Published

Updated On: 06-10-2017 12:04

Legacy Id: TECH247705

Products:

Management Platform (Formerly known as Notification Server)

Issue/Introduction:

The agent never communicates w/ the NS (gateway really) due to the expired cert that was installed w/ the CEM Agent package.

The errors are...

Severity : 1
Source : MsCryptoSslDataTransformer
Module : AeXNetComms.dll
Message : NS Server certificate is expired or not yet valid

Severity : 1
Source : ConfigServer
Module : AeXNSAgent.exe
Message : Attempted CEM nsagent certificate negotiation failed.

Cause:

Expired CEM Agent Install package was used to install the agent

Resolution:

Select the proper certificate expiration date in the Cloud-enabled Agent Installation Package dialog box.

Settings > Notification Server > Cloud-enabled Management > Setup > Cloud-enabled Management Setup

So when the package is install and the computer tries to communicate with the ITMS server, it will not have a expired certificate.