Error from web server 403 - Forbidden : unable to GET: [URL]

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Article ID: 170198

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Updated On:

Products

Messaging Gateway for Service Providers

Issue/Introduction

The Messaging Gateway for Service Providers (SMG-SP) conduit log shows errors indicating that some rule sets cannot be downloaded but rules are otherwise being updated as expected.

conduit_log

2017-09-27T15:06:18+02:00 (ERROR:4074.2848696096): [12036] Error from web server 403 - Forbidden : unable to GET: https://aztec.brightmail.com/customer/rules/blrm.vcdiff/4/latest.
2017-09-27T15:06:21+02:00 (ERROR:4074.2848696096): [12036] Error from web server 403 - Forbidden : unable to GET: https://aztec.brightmail.com/customer/rules/spamhunter.vcdiff/4/latest.

 

Cause

The SMG-SP has been configured to download "customer specific" rules but no customer specific rules have bee provisioned or created through submissions. The request for a non-existent rule file is being forbidden by the server which stores rules.
 

Environment

Messaging Gateway for Service Providers

Resolution

This doesn't harm the operation of SMG-SP or the download of updated spam rules or antivirus definitions. The errors may be addressed, however, by disabling the "customer specific / submission" rules in the conduit configuration section of the bmiconfig.xml.

The url tags with the ruleName="submission" attribute need to have the emabed attribute set to "false" as shown below:

# grep url bmiconfig.xml | grep submission
  <url ruleName="submission" defaultDisposition="submission" displayName="Body Hash Customer-specific Rules" enabled="false">https://aztec.brightmail.com/customer/rules/hashes</url>
  <url ruleName="submission" defaultDisposition="submission" displayName="BrightSig3 Customer-specific Rules" enabled="false">https://aztec.brightmail.com/customer/rules/intsigs</url>
  <url ruleName="submission" defaultDisposition="submission" displayName="StatSig Customer-specific Rules" enabled="false">https://aztec.brightmail.com/customer/rules/statsigs</url>
  <url ruleName="submission" defaultDisposition="submission" displayName="BrightSig2 Customer-specific Rules" enabled="false">https://aztec.brightmail.com/customer/rules/spamsigs</url>
  <url ruleName="submission" defaultDisposition="submission" displayName="Header Customer-specific Rules" enabled="false">https://aztec.brightmail.com/customer/rules/blrm</url>
  <url ruleName="submission" defaultDisposition="submission" displayName="Heuristic and URL Customer-specific Rules" enabled="false">https://aztec.brightmail.com/customer/rules/spamhunter</url>