How to unlock a console user account account for Control Compliance Suite Vulnerability Manager 12.3.x (CCS VM)

Products

• Control Compliance Suite Vulnerability Manager

Issue/Introduction

A user account for the CCS 12.3 console has been locked and you need to unlock it.

"This account has been locked" while trying to login to the CCS VM console.

Resolution

The account can bewith the following steps:

• Log into the CCS VM console with an admin accout.
• Select Configure
• Select Accounts
• Select the locked account and on the right pane, at the bottom is and Account Locked option.  Untick this option, and then click Update at the bottom of the Pane.