Generate Manager logs for Data Center Security (DCS)

book

Article ID: 170174

calendar_today

Updated On:

Products

Data Center Security Server Advanced

Issue/Introduction

You need to generate log data from the management server to troubleshoot an issue with DCS

Resolution

To use the utility called "Collect Server Info" (aka CSI, or "Get Server Info", GSI)

1. Open an admin command prompt in "InstallDirectory":\Program Files (x86)\Symantec\Data Center Security Server\Server\tools 

2. Run getserverinfo.bat or collectserverinfo.bat (dependent on the version of DCS) via the admin command prompt

3. This will generate a zip file which contains the DCS manager's name in C:\Users\"localuser"\AppData\Local\Temp (%temp%) with all of the DCS manager log data in it

4. Collect the zip file and upload to your support case via the Broadcom support portal