Generate Manager logs for Data Center Security (DCS)

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Article ID: 170174

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Updated On:

Products

Data Center Security Server Advanced

Issue/Introduction

You need to generate log data from the Management server to troubleshoot an issue

Resolution

  1. We use a utility called "Collect Server Info" (CSI or GSI for "Get Server Info") which is included during installation.
  2. Browse to the directory with the getserverinfo.bat / collectserverinfo.bat (default location:- C:\Program Files (x86)\Symantec\Data Center Security Server\Server\tools).
  3. This will generate a zip file with all the DCS manager related log data (default location %temp%).