Tasks statuses are not being reported back to the SMP. The tasks are going out but the SMP Server is not reporting the jobs have run successfully.
The SMP is also the Task Server. In the Console, the task just displays 100% running and doesn't change to complete.
Looking at the SMP logs, the warning that we see when the task is reporting
as successful is the following:
Unable to process events.
This request operation sent to net.pipe://localhost/rss/ClientTaskDataReportingRemotingRequestService did not receive a reply within the configured timeout (00:02:00). The time
allotted to this operation may have been a portion of a longer timeout.
This may be because the service is still processing the operation or because the service was unable to send a reply message. Please consider increasing the operation timeout (by casting the channel/proxy to IContextChannel and setting the OperationTimeout property) and ensure that the service is able to connect to the client.
[System.TimeoutException @ mscorlib]
Server stack trace:
at System.ServiceModel.Dispatcher.DuplexChannelBinder.Request(Message message, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object ins, Object outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)
Exception rethrown at :
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData&msgData, Int32 type)
at Altiris.DotNetLib.IRemotingRequestService.HandleRequest(String service, Hashtable parameters)
Exception logged from:
at Altiris.DotNetLib.Logging.AtrsLog.ExceptionMessage(String message, Exception exception)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
Date: 9/7/2017 1:06:10 PM, Tick Count: 881620796 (10.04:53:40.7960000), Size: 2.58 KB
Process: AtrsHost (118100), Thread ID: 39, Module: AtrsHost.exe
Priority: 2, Source: Task status reporting [EventReportingManager]
Unknown. Possibly one of the task events got corrupted causing the rest of them to hang in the "C:\Program Files\Altiris\TaskManagement\Events" folder on the SMP.
This issue has been reported to the Symantec Development team.
Check if there are any files that are not processed under "C:\Program Files\Altiris\TaskManagement\Events". If you see a large number of files in this directory from older dates, please try the following: